Refund Policy

At Milans, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a refund under the following conditions:

1. Eligibility for Refund

You may request a refund if:

• You received a defective, damaged, or incorrect item.
• The product does not match the description on our website.
• Your order was lost or undelivered due to an issue from our end.

2. Non-Refundable Items

We do not offer refunds for:

• Items that have been used, washed, or damaged after delivery.
• Products returned without original packaging, tags, or proof of purchase.
• Change of mind after purchase.
• Discounted or clearance items (unless defective).

3. Refund Process

To request a refund, please follow these steps:

1. Contact Us within [X] days of receiving your order at [Insert Email/Phone].
2. Provide your order number and a clear photo of the item showing the issue.
3. Our team will review your request and approve or decline it based on our policy.
4. If approved, the refund will be processed within [X] business days via the original payment method.

4. Return & Exchange Option

• In some cases, we may offer an exchange instead of a refund.
• Customers may be required to return the defective item before receiving a refund or replacement.

5. Shipping Costs

• If the refund is due to an error on our part (wrong or defective item), we will cover the return shipping cost.
• If the refund is requested for any other reason, the customer is responsible for return shipping fees.

6. Late or Missing Refunds

• If you haven’t received your refund within the expected time, check with your bank or payment provider.
• If you still need assistance, please contact us.