Shipping Policy

At Milans, we are committed to delivering your orders safely and on time. Please read our shipping policy to understand our delivery process, charges, and estimated timeframes.

1. Shipping Coverage

• We currently deliver across Bangladesh.
• International shipping is not available at this time.

2. Processing Time

• Orders are processed within 07 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.

3. Estimated Delivery Time

• Inside Dhaka: 07 business days
• Outside Dhaka: 07 business days
• Delivery times may vary due to unforeseen circumstances such as weather, strikes, or courier delays.

4. Shipping Charges

• Inside Dhaka: 70 BDT
• Outside Dhaka: 100 BDT
• Free shipping may be available for orders above a certain amount (as per ongoing promotions).

5. Order Tracking

• Once your order is shipped, we will send a tracking number via email or SMS.
• You can track your order on the courier’s website or contact our support team for updates.

6. Delivery Attempts & Failed Deliveries

• Our delivery partners will attempt delivery 2-3 times.
• If the delivery fails due to an incorrect address or unavailability, the order may be canceled, and reshipping charges may apply.

7. Damaged or Missing Items

• If your package arrives damaged or with missing items, contact us within 07 days of receiving the order.
• Please provide photos of the damaged package for verification.

8. Changes to Shipping Address

• If you need to update your shipping address, please contact us before the order is shipped.
• Once shipped, address changes may not be possible.